Frequently Asked Questions

Crystals have unique energies, and choosing the right one can depend on your intentions or needs. If you're unsure, we recommend exploring our Crystal Sets, where we hand-pick crystals tailored to your personal goals or preferences. You can also reach out to us for guidance, and we’d be happy to help!

To ensure your crystals are clear and ready to use, it's important to cleanse them regularly. You can do this by running them under water, using sage or palo santo, or placing them under the moonlight. Each crystal may have its own cleansing preferences and we provide guidelines for each crystal type to help you.

Yes, all of our crystals and stones come from the earth and are genuine and natural. Some may be gently enhanced through methods like heat treatment or coloring to bring out their beauty, but we always share this openly in the product description.

Most of our crystals are sourced from Brazil, a country known for its rich and vibrant mineral deposits. However, not all stones come from the same place, each crystal has its own unique origin. You can always find the country of origin listed in the product description, so you know exactly where your crystal's journey began.

Our jewelry is crafted with stainless steel and genuine crystals, made to last and be loved. To keep your pieces shining, we recommend avoiding water, perfume, and harsh chemicals. Store them in a soft pouch or jewelry box when not in use.

Because your jewelry carries real crystal energy, you may also choose to cleanse or charge the stones from time to time, using moonlight, sound or your other favorite methods. A little care goes a long way in keeping both their beauty and energy vibrant.

We offer international shipping to most countries worldwide. However, please note that we currently do not ship to Spain due to tax regulations. We’re working on making this possible and hope to include Spain in our shipping zones soon. Thank you for understanding!

Orders typically ship within 1-3 business days, and delivery times vary depending on your location. You can expect your package within 5-10 business days for domestic orders, and international shipping may take longer. Tracking details will be provided once your order is shipped.

After your order is shipped, you’ll receive an email with a track & trace link. Just click the link to follow your package. Didn’t get the email? Check your spam folder or contact us, we’re happy to help!

No problem! You can easily start your return through our online return portal:

Start your return here (replace with your actual link)

Just enter your order number and email address, select the item you want to return, and download your shipping label. The return shipping costs will be shown during the process.

Once we’ve received your return and approved it, we’ll refund you via your original payment method.

Shipping costs depend on the size, weight, and destination of your order. During checkout, you'll be able to see the exact shipping cost based on your location before you complete your purchase. We offer a variety of shipping options, including standard and expedited shipping, to suit your needs.

We offer free standard shipping on orders over €70 within the EU.

We accept a wide range of payment methods to make shopping with us easy and secure:

• Credit & Debit Cards: Visa, MasterCard, American Express, and more.
• Shop Pay: A fast and secure checkout option for Shopify customers.
• Apple Pay & Google Pay: Convenient and secure payment options for mobile users.
• PayPal: Pay securely with your PayPal account.
• iDEAL: A popular and secure payment method in the Netherlands, allowing you to pay directly from your bank account.
• Klarna: Buy now, pay later options to make shopping even more flexible.

All payments are processed securely through Shopify Payments, which supports multiple currencies and ensures a smooth checkout experience.